FAQ
Is there a promotion currently going on?
To stay informed of all promotions, sign up for our newsletter at the bottom of this page.
My promo code does not seem to be working. Is this normal?
Promotional codes do not apply to tools, annual magazine subscriptions, or sale items. It is also not possible to combine two discounts. If you are experiencing problems, please contact us at info@growers.co.
Do you offer a warranty on the tools?
We offer a 5-year guarantee on fabrication faults. Although made for professional use, the tools are not indestructible. The warranty only applies to tools that have been properly used and cared for. Please email us with images and details of what happened at info@growers.co.
I do not live in Canada or in the United States. Can I buy any large tools from your website?
Unfortunately, at the moment, tools are not available for international markets. However, we are actively looking for distributors abroad. If you know of one or if you represent an interested business, please contact us at info@growers.co.
Do you offer free shipping?
We do. Free shipping is currently offered on clothing, accessory, and tools orders over $175 CAD for both Canadian and US orders.
Do you offer express shipping?
We do. You will have the option to select your shipping method when checking out.
When will my order ship?
Packages are shipped out within 2 business days following the order date. Should the delay be longer, we will reach out to let you know. Orders are shipped Monday through Friday.
How long will it take to receive my order?
The typical transit time is between 2-7 business days for Canadian orders and 4-7 business days for US orders. For international orders, the typical transit time is between 5-10 business days. Please note that items shipping internationally can occasionally experience custom delays of several days. During busy periods, such as the Holiday season, delays may be slightly longer.
My tracking number isn’t working. Is something wrong?
Sometimes it can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed and you still do not see the update, it's possible our system assigned the incorrect carrier link to your tracking number. Just write to us at info@growers.co if it happens.
I only received part of my order containing tools. Is this normal?
Large tools are often shipped in two parts, depending on the items ordered (handles are usually separated from other pieces). You will normally receive 2 tracking numbers if this is the case. Usually, the packages follow each other quite closely, but it is possible that the second one arrives the day after the first.
An item arrived damaged, how can you help me?
We are so sorry you received a damaged item. Our customer support team would be happy to assist you with a solution within 30 days of purchase. The item must be unworn, with all tags attached. Please email us at info@growers.co with the following information:
1. Your order number
2. A detailed photo of the damage
3. A photo of the front of the item for identification
How does it work for returns or exchanges?
You may return any unused product for exchange only within 30 days after the delivery date. The customer is responsible for shipping costs unless the product is defective, or an error has occurred in the order. Only products in unused condition will be accepted for return and exchange. Returns will be credited to the original method of payment. The refund should appear in your bank account within the following 5-10 business days. For returns and exchanges, please submit a request on your account page, and return your items to the following address:
CDEC
C/O Growers & Co.
177 rue Miner, Porte EE., Cowansville Qc, J2K 3Y5
Please note that items purchased during promotions at 40% off or more, warehouse sales or sample sales are considered final sale and are not exchangeable, refundable or included in our pricing policy.
Are you accepting applications for the Growing Change Initiative?
At this time, we are not accepting direct applications for the program, but we do hope that one day we will be able to offer this opportunity.
Do you use recycled and/or sustainable fabrics?
We sustainably source all materials, working with low-impact, recycled fibers, such as Tencel, Polylana, Organic Cotton, Recycled Polyester, and Regenerative Wool. We strive to design products made of sustainable materials as much as possible.
Where are your products made?
Our tools are designed and manufactured in Quebec. Our clothing is designed in Quebec and is currently manufactured overseas by a small family-owned business.
