FAQ

Is there a promotion currently going on?

To stay informed of all promotions, sign up for our newsletter at the bottom of this page.

 

My promo code does not seem to be working. Is this normal?

Promotional codes do not apply to tools, annual magazine subscriptions, or sale items. It is also not possible to combine two discounts. If you are experiencing problems, please contact us at info@growers.co.

 

Do you offer a warranty on the tools?

We offer a 5-year guarantee on fabrication faults. Although made for professional use, the tools are not indestructible. The warranty only applies to tools that have been properly used and cared for. Please email us with images and details of what happened at info@growers.co.

 

I do not live in Canada or in the United States. Can I buy any large tools from your website?

Unfortunately, at the moment, tools are not available for international markets. However, we are actively looking for distributors abroad. If you know of one or if you represent an interested business, please contact us at info@growers.co.

 

Do you offer free shipping?

We do, but it does not apply on tools. Free shipping is currently offered on clothing and accessory orders over $150 CAD or $180 USD.

 

Do you offer express shipping?

We do. You will have the option to select your shipping method when checking out.

 

When will my order ship?

Packages are shipped out within 2 business days following the order date. Should the delay be longer, we will reach out to let you know. Orders are shipped Monday through Friday.

 

How long will it take to receive my order?

The typical transit time is between 2-7 business days for Canadian orders and 4-7 business days for US orders. For international orders, the typical transit time is between 5-10 business days. Please note that items shipping internationally can occasionally experience custom delays of several days. During busy periods, such as the Holiday season, delays may be slightly longer. For magazine subscriptions, these are shipped separately and will take 3 to 4 weeks to arrive.

 

My tracking number isn’t working. Is something wrong?

Sometimes it can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed and you still do not see the update, it's possible our system assigned the incorrect carrier link to your tracking number. Just write to us at info@growers.co if it happens.

 

I only received part of my order containing tools. Is this normal?

Large tools are often shipped in two parts, depending on the items ordered (handles are usually separated from other pieces). You will normally receive 2 tracking numbers if this is the case. Usually, the packages follow each other quite closely, but it is possible that the second one arrives the day after the first.

 

An item arrived damaged, how can you help me?

We are so sorry you received a damaged item. Our customer support team would be happy to assist you with a solution within 30 days of purchase. The item must be unworn, with all tags attached. Please email us at info@growers.co with the following information:

1. Your order number
2. A detailed photo of the damage
3. A photo of the front of the item for identification

 

How does it work for returns or exchanges?

You may return any unused product for exchange only within 14 days after the delivery date. The customer is responsible for shipping costs unless the product is defective, or an error has occurred in the order. Only products in unused condition will be accepted for return and exchange. Returns will be credited to the original method of payment. The refund should appear in your bank account within the following 10 business days. For returns and exchanges, please fill out the (Return Form) and return it along with your items to the following address:

Growers & Co.
3535 Boul.Ste-Anne B.300
Quebec, Qc, Canada, G1E 3L6

For holiday purchases, we will gladly make size exchanges if we have the desired size in stock. Since the usual 14 business day delay for returns and exchanges is likely to be exceeded, we won’t be offering refunds but will offer you a gift card of the same value if we do not have the product.

 

How can I receive all future magazines?

You can subscribe to the bi-annual issue in the Magazine section of the website, indicating the desired language. If you also want any previous magazines, you can find them in the same section. Please note that since we do print a limited quantity, it is possible that some versions (French or English) of these magazines are no longer available.

 

How do I edit or cancel my magazine subscription?

You must log in to your account on the website and then click on "Manage Subscriptions". There you will be able to change your shipping and/or billing address, your payment method, or the language of your subscription or cancel your subscription.

 

Are you accepting applications for the Growing Change Program?

At this time, we are not accepting direct applications for the program, but we do hope that one day we will be able to offer this opportunity.

 

Do you use recycled and/or sustainable fabrics?

We sustainably source all materials, working with low-impact, recycled fibers, such as Tencel, Polylana, Organic Cotton, Recycled Polyester, and Regenerative Wool. We strive to design products made of sustainable materials as much as possible.

 

Where are your products made?

Our tools are designed and manufactured in Quebec. Our clothing is designed in Quebec and is currently manufactured overseas by a small family-owned business.

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