Privacy Policy
Growers & Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website (the "Site").
1. Information We Collect
We collect information to provide you with a seamless and efficient experience, to process orders, to improve our services, and to communicate with you. The types of information we collect include:
Personal Information: This includes your name, email address, shipping address, billing address, telephone number, and payment information. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us.
Device and Usage Information: When you visit our Site, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience, analyze Site usage, and provide targeted advertising.
2. How We Use Your Information
We use your information for various purposes, including:
Order Processing and Fulfillment: To process transactions, fulfill orders, arrange for shipping, and provide order updates.
Customer Service: To respond to your inquiries, provide support, and resolve issues.
Account Management: To create and manage your account, and to personalize your experience on the Site.
Marketing and Communications: To send you newsletters, promotional offers, and other marketing communications (with your consent, where required by law).
Site Improvement: To analyze Site usage, identify trends, and improve the functionality and content of our Site.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
Service Providers: We share information with third-party service providers who assist us with various functions, including payment processing, shipping, website hosting, email marketing, and data analytics.
Shopify: Our Site is hosted on Shopify, and your information is processed through Shopify’s systems.
Klaviyo: We use Klaviyo for email marketing, and your email address is stored and processed within Klaviyo.
Cin7 and Quickbooks: Order and customer information may be shared with our internal systems, Cin7 and Quickbooks, for order management, accounting, and inventory purposes.
Marketing and Advertising:
Google and Meta: We may share data with Google and Meta for targeted advertising and marketing campaigns. This may involve the use of cookies and tracking pixels.
Google Analytics and Pixels: We use Google Analytics and tracking pixels to analyze Site traffic, user behavior, and the effectiveness of our marketing efforts.
Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights and the rights of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
4. Your Rights
You have certain rights regarding your personal information, subject to applicable law:
Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information.
Opt-Out: You may opt out of receiving marketing communications.
To exercise these rights, please contact us at [Insert Contact Information].
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of the policy. Your continued use of the Site after the posting of changes constitutes your acceptance of the revised policy.
8. Consent
By using our website and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
9. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the province of Quebec, and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
