Shipping & Returns

Please note that tools can only be shipped within Canada and the USA. Apparel and accessories can be shipped within Canada, USA and Internationally.

Order Status

From Monday to Friday, orders confirmed before 12:00 pm EST are dispatched on that day. Orders confirmed on Saturdays, Sundays or Federal Holidays will be processed on the following business day. After receiving your shipping confirmation email, please allow up to 1 business day for your tracking information to update with our transportation partner.

Shipping

Growers & Co. ships to Canada and the United States with Fedex. Typical transit time is between 2-7 business days. Orders are shipped on business days, Monday to Friday. Packages are shipped out within 2 business days following the order date. Should the delay be longer, we will reach out to let you know.

Canadian Orders:
For clothing and small accessory orders shipping within Canada, we offer free shipping for orders over $150 CAD and flat rate shipping with Fedex and Canada Post for all orders under $150 CAD. For tool orders shipping within Canada, free shipping does not apply. Different shipping rates for tools are offered from different shipping providers. In order to counter the increase in shipping rates for customers, we cap the shipping rates for tools. You may also pick up your order at our Growers & Co. store in Quebec. This option is offered free of charge. Customer service will contact you as soon as your order is ready for pick up.

United States Orders:
For clothing and small accessory orders shipping to the US, we offer free shipping for orders over $150 CAD and flat rate shipping with Fedex and Canada Post. For tool orders shipping to the USA, free shipping does not apply. Different shipping rates for tools are offered from different shipping providers. In order to counter the increase in shipping rates for customers, we cap the shipping rates for tools.

International Orders:
Typical transit time is between 5-10 business days. Please note that items shipping internationally can occasionally experience custom delays of several weeks. International shipping costs are calculated according to weight, size and destination. International orders may also be subject to taxes or customs duties. Fees associated with purchases are the responsibility of the customer. Tools are not available for international markets.  

 

Return & Exchange Policy

Customers may return or exchange unused products within 30-days of receiving their order. Only products in unused condition, with the tags still attached, will be accepted for return or exchange. The customer is responsible for all return shipping costs, unless the product is defective or an error has occurred during your order. Returns will be credited to the original method of payment. The refund should appear in your bank account within the following 10 business days.

For returns and exchanges, follow the link to access your order and ask a return: https://shopify.com/53038153881/account